FAQs
Frequently Asked Questions
How do I know what size to order?
- Our products are true to size, but to be sure you're getting the best fit, we recommend checking our sizing chart before placing your order.
What's your return policy?
- We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, you can return it within 30 days of receipt for a full refund or exchange.
How long will it take to receive my order?
- We strive to get your order processed and shipped as quickly as possible. Shipping times vary depending on your location, but most orders are delivered within 7-10 business days.
How are your products made?
- Our products are all handmade with care by our team of skilled artisans. We use high-quality materials and pay close attention to detail to ensure that each product is of the highest quality.
Do you offer customization or personalization services?
- Yes, we offer customization and personalization services for select products. Please contact us for more information on how to customize your order.
How does your donation program work?
- For every purchase made on our website, we donate 20% of our profits to organizations that support honeybee conservation efforts. You can learn more about our donation program on our "Our Purpose" page.
Are your products made on demand?
- Yes, all of our products are made on demand. This means that we only produce items when they are ordered, reducing our carbon footprint and waste. While this may result in slightly longer delivery times, we believe it's worth it for the planet and our customers